Better Access To Health enabled a group of disabled people to influence the design of new hospitals in Glasgow over a 5-year period so that the buildings and services are accessible to all. The approach has been repeated in other building projects.

A group of carers and people with Aphasia was set up in November 2005 to ensure that information and services were made more accessible. Appointment letters are now written in Easy-Read and patients' stories have been shared at events and on radio.

NHS Lanarkshire examined the barriers preventing minority ethnic communities from accessing cardiac services and worked with communities to find solutions. The team was recognised at the 2006 Scottish Health Awards.

The Living Well with Epilepsy Project delivers self-management workshops throughout the Forth Valley area to allow people with epilepsy and their carers to find out more about epilepsy, share coping strategies and provide support to each other.

A youth forum in Shetland helped to develop a series of appealing characters which could educate young people about the dangers of smoking.

A Public Partnership Forum member and a carer helped develop a survey to gather views on the re-design of mental health services in north Edinburgh. Several measures for improvement were identified from the results and a number of these were adopted.